Booking Policy
Effective immediately, this Booking Policy explains how consultation requests, service appointments and payment arrangements are handled by BMT PROGRAM.
1. Booking Requests
Customers can submit an appointment request through the contact form by selecting a required service and providing suitable contact details.
All booking requests are reviewed before an appointment is confirmed.
2. Appointment Confirmation
Submitting a booking request does not automatically confirm an appointment.
BMT PROGRAM will review the provided information and contact you to confirm the service details, appointment availability and next steps.
3. Available Services
Appointments may relate to the following services:
- Software Requirements Review
- Business Workflow Assessment
- Software Project Planning Session
- Prototype & Feature Planning
- Software Consultation Package
4. Payment Process
Payment is arranged after the appointment details and service requirements have been confirmed.
Available payment methods and payment instructions will be provided separately when the service arrangement has been confirmed.
5. Appointment Changes
If you need to change your appointment time, please contact us as soon as possible.
Requests to reschedule should normally be made at least 24 hours before the confirmed appointment time.
6. Cancellation
Customers have the right to cancel a confirmed service agreement within 14 days from the date the agreement is confirmed. To request cancellation, customers should contact BMT PROGRAM before the 14-day period ends.
7. Service Preparation
Customers should provide accurate information about their business requirements and any relevant details before the appointment.
Having clear information available helps discussions remain focused and useful.
8. Service Delivery
The timing and delivery of services depend on the agreed requirements, service type and information available during the consultation process.
Any additional arrangements will be discussed before further work proceeds.
9. Updates To This Policy
This Booking Policy may be updated from time to time to reflect changes to our booking process or service arrangements.
Any updates will be published on this page.
10. Contact
For questions regarding bookings or appointments, please use the contact options available on the BMT PROGRAM website.